Method for estimating telephony system-queue waiting time in an agent level routing environment
A Standard patent application filed on 06 December 1999 credited to Shtivelman, Yuri

Details

Application number :
20459  
Application type :
Standard  
Application status :
LAPSED  
Under opposition :
No  
Proceeding type :
 
Invention title :
Method for estimating telephony system-queue waiting time in an agent level routing environment  
Inventor :
Shtivelman, Yuri  
Agent name :
 
Address for service :
 
Filing date :
06 December 1999  
Associated companies :
 
Applicant name :
Genesys Telecommunications Laboratories, Inc.  
Applicant address :
 
Old name :
 
Original Source :
Go  

Same Inventor