Method for routing calls to call centers based on statistical models of call behavior
A Standard patent application filed on 10 February 1998 credited to Neyman, Igor ; Deryugin, Vladimir N. ; Torba, Dimitriy A.

Details

Application number :

61673  

Application type :

Standard  

Application status :

LAPSED  

Under opposition :

No  

Proceeding type :

 

Invention title :

Method for routing calls to call centers based on statistical models of call behavior  

Inventor :

Neyman, Igor ; Deryugin, Vladimir N. ; Torba, Dimitriy A.  

Agent name :

 

Address for service :

 

Filing date :

10 February 1998  

Associated companies :

 

Applicant name :

Genesys Telecommunications Laboratories, Inc.  

Applicant address :

 

Old name :

 

Original Source :

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