Method and apparatus for multimedia interaction routing according to agent capacity sets
A Standard patent application filed on 31 December 2003 credited to Golitsin, Vladimir G. ; Barinov, Vitaly Y.

Details

Application number :

2003300117  

Application type :

Standard  

Application status :

LAPSED  

Under opposition :

No  

Proceeding type :

 

Invention title :

Method and apparatus for multimedia interaction routing according to agent capacity sets  

Inventor :

Golitsin, Vladimir G. ; Barinov, Vitaly Y.  

Agent name :

 

Address for service :

 

Filing date :

31 December 2003  

Associated companies :

 

Applicant name :

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.  

Applicant address :

2001 Junipero Serra Blvd., Daly City, CA 94014  

Old name :

 

Original Source :

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