Method and apparatus for automated personalization and presentation of workload assignments to agents within multimedia communication center
A Standard patent application filed on 12 January 2000 credited to Beck, Christopher Clemmett Macleod ; Berke, Jonathan Michael ; Johnstone, Joel A. ; Knuff, Charles Dazler ; Powers, James Karl ; Sidell, Mark Franklin ; Mitchell, Robin Marie

Details

Application number :
29649  
Application type :
Standard  
Application status :
LAPSED  
Under opposition :
No  
Proceeding type :
 
Invention title :
Method and apparatus for automated personalization and presentation of workload assignments to agents within multimedia communication center  
Inventor :
Beck, Christopher Clemmett Macleod ; Berke, Jonathan Michael ; Johnstone, Joel A. ; Knuff, Charles Dazler ; Powers, James Karl ; Sidell, Mark Franklin ; Mitchell, Robin Marie  
Agent name :
 
Address for service :
 
Filing date :
12 January 2000  
Associated companies :
 
Applicant name :
Genesys Telecommunications Laboratories, Inc.  
Applicant address :
 
Old name :
 
Original Source :
Go  

Same Inventor