ACD tier based routing
A Standard patent application filed on 28 February 2000 credited to Hymel, Darryl

Details

Application number :

19526  

Application type :

Standard  

Application status :

CEASED  

Under opposition :

No  

Proceeding type :

 

Invention title :

ACD tier based routing  

Inventor :

Hymel, Darryl  

Agent name :

Shelston IP  

Address for service :

Level 21 60 Margaret Street SYDNEY NSW 2000  

Filing date :

28 February 2000  

Associated companies :

 

Applicant name :

Rockwell Electronic Commerce Corporation  

Applicant address :

300 Bauman Court Wood Dale Illinois 60191 United States Of America  

Old name :

 

Original Source :

Go  

Same Inventor

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• Remote ACD data base modification via telephone
• Providing customer data to an automatic call distribution system agent
• A method of natural language communications using a mark-up language